Responsible Gaming

What responsible gambling means

Responsible gambling means making conscious choices about when, where and how much you gamble. It involves understanding that gambling outcomes are uncertain, accepting that losses are possible and treating gambling as entertainment rather than as a source of income. No strategy can guarantee a win, and previous results do not determine what will happen next.

Before gambling, consider whether it fits comfortably within your budget, time and personal circumstances. Only use money that is available after essential expenses have been paid. Never use rent, mortgage payments, bills, savings set aside for important needs or borrowed money to gamble. If a gambling session stops being enjoyable, ending the session is a responsible decision.

Important principles

• You must be at least 18 years old to gamble in Australia.
• Gambling is a form of entertainment and should not be treated as a reliable way to make money.
• Set a spending limit before you begin and do not increase it to recover losses.
• Set a time limit and take regular breaks away from gambling.
• Do not gamble when you are upset, stressed, tired, affected by alcohol or affected by other drugs.
• Keep gambling separate from essential household spending and financial commitments.
• Do not chase losses by continuing to gamble or placing larger bets.
• Ask for support early if gambling is affecting your finances, relationships, work, study or wellbeing.

Responsible gambling also includes respecting the people around you. Do not encourage someone to gamble beyond their means, and do not rely on another person’s gambling activity to meet shared household expenses. If gambling is creating conflict or concern at home, an open conversation and professional support may help.

Plan before you play

A simple plan can make it easier to stay in control. Decide in advance how much money and time you are prepared to spend. Your limit should be affordable even if the full amount is lost. Once the limit has been reached, stop for the day or for the period you selected. Avoid making decisions about limits while you are already gambling, as excitement or frustration can affect judgement.

Practical ways to stay in control

• Create a gambling budget that is separate from your normal living expenses.
• Use only the amount you planned to spend and avoid adding more funds during a session.
• Set a session duration and use a reminder or alarm to help you finish on time.
• Take breaks and do another activity between gambling sessions.
• Keep records of your deposits, withdrawals, wins and losses so you have a realistic view of your activity.
• Avoid gambling as a response to boredom, loneliness, anger, anxiety or other difficult feelings.
• Do not combine gambling with drinking alcohol or using substances that may affect your decisions.
• Talk with someone you trust about your limits if you find it difficult to keep them on your own.

It is important to remember that a win does not mean you should continue indefinitely, and a loss does not need to be recovered. Gambling products are designed around chance, so no player can control or predict every result. Systems based on patterns, betting more after a loss or waiting for a particular outcome cannot remove the underlying risk.

Recognising warning signs

Gambling may be becoming difficult to control when it takes more time, money or attention than you intended. Warning signs can appear gradually, and one sign may be enough reason to pause and review your behaviour. You do not need to wait until a serious problem develops before seeking help.

• Thinking about gambling frequently or feeling restless when you are not gambling.
• Spending more time or money than planned.
• Increasing bet amounts to achieve the same excitement.
• Trying to win back money after a loss.
• Hiding or minimising gambling activity from family, friends or colleagues.
• Borrowing money, selling belongings or missing payments to fund gambling.
• Feeling guilty, anxious, irritable or upset about gambling.
• Missing work, study, family activities or other responsibilities.
• Arguing with people close to you because of gambling.
• Attempting to stop or cut back but finding that you cannot do so.

Account controls and taking a break

If you want more control over your gambling, review the responsible gambling features available through your account and contact the relevant support team through the available service channels. Depending on the operator and the product, controls may include deposit limits, spending limits, time reminders, temporary breaks or account closure. Read the conditions of any control carefully before confirming it.

A temporary break can be useful when you want time away from gambling without making a permanent decision. During a break, do not open another gambling account or move to another service to continue gambling. Removing saved payment details, avoiding gambling-related advertising and filling your time with other activities can also support your decision.

Self-exclusion

Self-exclusion is a stronger measure for people who want to prevent themselves from gambling for a selected period or, where available, for a longer period. If you choose self-exclusion, follow the instructions provided by the operator or the relevant Australian service. Self-exclusion works best when it is used across all gambling services you access, rather than on only one account.

Once a limit, break or self-exclusion request has been applied, do not try to bypass it by creating another account, using another person’s account or asking someone else to place bets for you. If you believe a control has not worked as expected, stop gambling and raise the issue through the available support process.

Account safety

Keep your account login information private and do not allow other people to gamble through your account. Responsible gambling controls are intended for the account holder, so sharing access may undermine those controls and create security or financial risks. If you think someone else has accessed your account, stop using it and contact the operator through its official support channel.

Getting help in Australia

If gambling is affecting your health, finances, relationships or daily responsibilities, confidential support is available. Speaking with a qualified counsellor can help you understand what is happening, make a practical plan and address related concerns such as stress, anxiety, debt or conflict. You can seek help for yourself or ask for guidance about a family member or friend.

• Contact Gambling Help Online or the relevant gambling support service in your Australian state or territory.
• Speak with a general practitioner or mental health professional if gambling is affecting your wellbeing.
• Contact a financial counsellor if gambling has contributed to debt, missed payments or other money concerns.
• Tell a trusted friend, partner or family member what is happening so you do not have to manage the situation alone.
• Use official Australian government or state and territory resources for information about counselling, self-exclusion and financial support.

If you feel unsafe, are in immediate danger or are thinking about harming yourself, seek urgent help through emergency services or a crisis support service in Australia. Gambling problems can feel overwhelming, but support is available and asking for help is a positive step.

Our approach

Jet Casino is committed to presenting responsible gambling information in a clear and accessible way. Players should use the available account controls, follow applicable age and account requirements and make decisions based on their own circumstances. Responsible gambling is a shared responsibility, and early action can help prevent gambling from becoming harmful.

This information is general guidance and is not a substitute for professional financial, medical or counselling advice. If you are unsure whether gambling is safe for you, pause your activity and speak with an appropriately qualified support service before gambling again.