Privacy Policy

About this Privacy Policy

Jet Casino respects the privacy of players and aims to handle personal information in a clear, fair and responsible way. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It is intended for players in Australia and should be read together with the website’s other applicable terms and conditions.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how a player uses the website. For example, a visitor who only browses public pages may provide less information than a player who opens an account, completes verification, makes a deposit or requests assistance.

By using the website, players acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, Jet Casino will seek it in an appropriate way. Players may withdraw consent to marketing at any time, although withdrawing consent does not necessarily affect processing that is required to operate an account, meet legal obligations, prevent fraud or provide requested services.

This policy may be reviewed and updated from time to time to reflect changes in the website, business practices or privacy requirements. The latest version published on the website will apply from its stated or implied effective date. Players should check this page periodically for updates.

Information we may handle

The types of personal information handled by an online casino commonly include the following. Only information relevant to a particular purpose should be requested, and the information collected may vary according to the services used and the checks required.

• Account details, such as a player’s name, date of birth, residential information, contact details, login information and account preferences.
• Identity and verification information, including copies or details from identification documents, information used to confirm age and identity, and records connected with customer due diligence.
• Payment and transaction records, including deposit and withdrawal information, payment method details, account balances, gaming activity, transaction history and records needed to investigate a payment or account issue.
• Communications and support information, such as messages, requests, complaints, feedback, records of contact and information provided when a player asks for help.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and website activity.
• Cookie and similar technology information, including preferences, session details, security signals, pages viewed and interactions with website features.

Players should provide accurate and current information where it is needed to create or maintain an account. If requested information is not provided, some account functions, verification processes, payments or support services may not be available. Players should not provide another person’s information unless they are authorised to do so.

Jet Casino may receive information directly from a player, automatically through use of the website, or from service providers and other parties involved in verification, payments, security, fraud prevention or technical operations. Information received from another source should be handled consistently with this policy and any applicable requirements.

How information is used and shared

Personal information may be used to provide and administer casino services, maintain an account and communicate with players. It may also be used to understand how the website is used, improve its performance, provide customer support and respond to questions, complaints or requests.

• Creating, verifying, maintaining and securing player accounts.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and eligibility, and carrying out anti-fraud, security and risk checks.
• Detecting suspicious activity, misuse, collusion, attempted payment abuse and other activity that could harm players or the website.
• Meeting legal, regulatory, tax, accounting, audit and record-keeping obligations that apply to the service.
• Providing notices about account activity, security, service changes, transactions and other important operational matters.
• Sending promotional communications where a player has opted in or where another permitted basis applies, subject to the player’s marketing choices.
• Analysing website use, troubleshooting technical problems, improving content and developing safer and more reliable services.

Information may be shared with carefully selected service providers that help operate the website. These providers may support hosting, payment processing, identity verification, customer support, communications, security, analytics, fraud prevention and technical maintenance. They should receive only information relevant to the service they provide and should be expected to protect it appropriately.

Information may also be disclosed where reasonably necessary to protect players, Jet Casino or other people, investigate suspected unlawful or harmful activity, enforce applicable terms, respond to a valid legal request, or protect the security and integrity of the website. Information is not intended to be sold as a general commercial list.

Some service providers or systems may handle information from locations outside Australia. Where information is transferred or accessed across borders, appropriate steps should be taken to protect it and to support the privacy standards applicable to the relevant processing.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on a device when a player visits a website. Jet Casino may use them to keep the website functioning, remember preferences, support account sessions, improve security, understand website performance and help provide relevant communications. Some cookies may be placed by service providers that assist with analytics, payments, security or other website functions.

Players can manage or restrict cookies through their browser settings. A browser may allow cookies to be viewed, deleted, blocked or limited. If cookies are disabled, some website features may not work as intended, and account or security functions may be affected. Browser settings do not always control every type of similar technology, so some services may provide additional preference tools where appropriate.

Security measures

Reasonable technical, administrative and organisational measures should be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or other safeguards appropriate to the information and the risks involved.

No online service can guarantee complete security. Players should use a strong, unique password, keep login information confidential, use secure devices and notify support promptly if they suspect unauthorised access or unusual account activity. Jet Casino will seek to respond appropriately to suspected privacy or security incidents.

How long information is kept

Personal information should be retained only for as long as it is reasonably needed for the purpose for which it was collected, for account and service administration, for dispute handling, for security and fraud prevention, or for other legitimate business purposes. When information is no longer required, it should be securely deleted, destroyed or de-identified where appropriate.

Some records must be kept for a period required by law even after an account is closed or a deletion request is made. This may include identity, transaction, payment, security or account records. Where this occurs, the information should be restricted to the required purpose and retained only for the applicable period.

Your privacy rights and requests

Players may have privacy rights in relation to the personal information held about them. Depending on the circumstances, a player may ask to access information, request that inaccurate or incomplete information be corrected, ask for information to be deleted, or withdraw consent to receive marketing communications.

To exercise these rights, or to ask a privacy question, contact support@jetcasino.wtf. The request should explain what is being requested and include enough information to help identify the relevant account or records. For security, identity may need to be verified before information is disclosed or a request is completed.

1. Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions and security checks.
2. Correction: identify information that is inaccurate, out of date or incomplete and provide the correct details where possible.
3. Deletion: ask for personal information to be removed where it is no longer needed or another permitted basis for deletion applies.
4. Marketing consent: withdraw consent to promotional emails or other marketing communications by contacting support@jetcasino.wtf or using an unsubscribe option included in the communication.

A deletion request may not remove every record immediately. Information may need to be retained for legal, security, fraud prevention, dispute resolution, payment, accounting or other legitimate reasons. In those circumstances, access or use may be limited as far as reasonably possible. Closing an account also does not automatically erase records that must be kept.

Jet Casino aims to respond to privacy requests within a reasonable time. The response may explain whether the request can be completed, whether more information is needed, or why an exception applies. Players may continue to contact support@jetcasino.wtf if they need clarification about a privacy response or believe their personal information has not been handled appropriately.